219-365-6123

More Than A Salon Visit...An Experience.

 

 

Frequently Asked Questions

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Frequently Asked Questions

  1. What if I need to cancel my reservation?
  2. What if I miss my reservation?
  3. What if I cancel under 24 hour?
  4. Do services require a deposit?
  5. Can I return products I purchased?
  6. Do you guarantee your chemical services?
  7. Can I bring my child to my reservation?
  8. What type of payments do you accept?
  9. Can I use my cellular phone in the salon?
  10. Do your prices change?

Answer 1:

We try to make every effort to remind our guest of their visits. We currently offer reminders via text messages, email, and voice notifications the week prior to your reservation and the day prior to your reservation. We ask our guests to give us at least 24 hours notice to cancel any service reservation, this includes any part of your service. This notification allows us to fill your time if you cannot attend so we can accommodate other guests of the salon. When scheduling any reservation at the salon please remember that the stylist’s time is reserved exclusively for you and by not giving us proper notification of a cancellation costs time and revenue for the stylist and salon. If you need to cancel your reservation under 24 hours, please call during regular business hours to do so. We reserve the right to charge for any missed reservations without notice.

Answer 2:

If your reservation falls into a no-show status you will be charged 50% of the scheduled services as a missed reservation charge.

Answer 3:

If you cancel your reservation under 24 hour you will be charged 25% of the scheduled services as a missed reservation charge

Answer 4:

Any services that are scheduling more than 3 hours of time required a deposit to secure the time with us. On these type of services we require 72 hour cancelation notification. If the reservation is canceled under 72 hours or if the reservation falls into a no-show you will forfeit any money that was used for deposit.

Answer 5:

All products we recommend may be exchanged within 30 days from the date of purchase when prescribed by our staff. Styling tools must be in a resalable condition with all documentation and accessories. Hair combs and brushes are not exchangeable. There are no cash refunds, no exceptions.

Answer 6:

All chemical services are guaranteed only when the prescribed products are purchased from the salon. If a correction is needed, it must be completed within one week of the original service.

Answer 7:

In order to maintain a relaxing environment for all guest, and for safety purposes, children who are not being serviced must sit in the reception area. Please consider a few things before you decide to bring your children. Many services take an hour or longer, that is difficult for children to endure, many guests come to the salon to relax, unattended children can sometimes be distracting to others. Please be considerate of their personal time, also.

Answer 8:

Our preferred form of payment is cash or check with a valid ID and we offer a 3% discount with these forms of payment. We also accept Visa, Master Card, Discover and American Express

Answer 9:

For the consideration of all guests in the salon, please refrain from using your phone in the salon. If you must use it please make sure your phone is on silent. Your stylist needs your full attention and you are here to relax from your busy life style.

Answer 10:

All prices are subject to change without notice. While we strive to make sure all our prices listed on our web site are accurate, we do from time to time make mistakes, unfortunately we are not responsible for typographical price errors listed on our site.