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More Than A Salon Visit...An Experience.

 

 

Salon Policies

Need an answer, have a question?

  1. What if I need to cancel my reservation?
  2. Missed Reservation Policy
  3. Under 24 hour cancelation Policy
  4. Services That Require a Deposit
  5. Product Return Policy
  6. Re-color and Re-cut Policy
  7. Accompanying Child Policy
  8. Types of Payments Accept
  9. Cellular phone usage in the salon
  10. Clothing & Personal Items

Answer 1:

We ask our guests to give us at least 24 hours’ notice to cancel any service reservation; this includes any part of your service. This notification allows us to fill your time if you cannot attend so we can accommodate other guests of the salon. When scheduling any reservation at the salon please remember that the stylist’s time is reserved exclusively for you and by not giving us proper notification of a cancellation it costs time and revenue for the stylist and salon. If you need to cancel your reservation, please call during regular business hours.

Answer 2:

We try to make every effort to remind our guest of their visits. We currently offer reminders via text messages, email, and voice notifications the week prior to your reservation and the day prior to your reservation. If your reservation falls into a no-show status you will be charged 50% of the scheduled services as a missed reservation charge. In the event of a no-show, we will process the 50% fee with any credit card or gift card that is on file. In the absentee of either payment types listed we will put the fee on your client account and will be required to be paid in full prior to any future reservations to be scheduled. We reserve the right to charge for any missed reservations without notice.

Answer 3:

If you cancel under 24-hours we will process a 25% cancelation fee with any credit card or gift card that is on file. In the absentee of either payment types listed we will put the fee on your client account and will be required to be paid in full prior to any future reservations to be scheduled. We reserve the right to charge for any under 24-hour cancelation without notice.

Answer 4:

Any services that are scheduling more than 3 hours of time required a deposit to secure the time with us. On these type of services we require 72 hour cancelation notification. If the reservation is canceled under 72 hours or if the reservation falls into a no-show you will forfeit any money that was used for deposit.

Answer 5:

All products we recommend may be exchanged within 30 days from the date of purchase for a product of equal or greater value. Styling tools must be unused and in resalable condition with all manuals and accessories. Hair combs and brushes are not exchangeable. There are no cash refunds, no exceptions.

Answer 6:

Our goal is to make each and every one of your experiences with us the best that we can. However, if your services need any corrections, you must have the correction performed no later than 1 week after the day of your reservation. There are no refunds of any services preformed, no exceptions.

Answer 7:

In order to maintain a relaxing environment for all guest, and for safety purposes, children who are not being serviced must sit in the reception area. Please consider a few things before you decide to bring your children. Many services take an hour or longer, that is difficult for children to endure, many guests come to the salon to relax, unattended children can sometimes be distracting to others. Please be considerate of their personal time, also.

Answer 8:

Our preferred form of payment is cash or check with a valid ID and we offer a 3% discount with these forms of payment. We also accept Visa, Master Card, Discover and American Express

Answer 9:

For the consideration of all guests in the salon, please refrain from using your phone in the salon. If you must use it please make sure your phone is on silent. Your stylist needs your full attention and you are here to relax from your busy life style.

Answer 10:

Smocks and capes are provided for our clients to ensure your clothes stay clean and damage free. We are not responsible for any damage to clothing. Riah Salon is not responsible for lost personal items.